Return & Refund Policy

Avnue Fashion India Marketing Pvt. Ltd. would like to thank you for being associated & shopping with us at our website www.avnuefashion.com (hereinafter referred to as the “Platforms").

This Policy describes about our consumer-friendly product cancellation, return, and refund policy in respect of shopping made at our Platforms.

Please note, any / all claims of shopping cancellation, return, exchange, or refunds shall be dealt by this policy and the Company reserves its right to change the Policy at any time without any prior notice. To make sure you are aware of any changes, please review this policy periodically.

1.Return & Refund Policy

A. In keeping with Company’s goal of ensuring your satisfaction, this Return and Replacement Policy (hereinafter referred to as the “Policy”), together with the terms of use, sets out Company’s procedures and policies in accepting Product returns, once a Product has been delivered after purchase from the Platforms. Any Product return shall be governed by the terms and conditions set out under this Policy.

B. Independent Business Owners / Independent Distributors (“You”) are requested to peruse and understand the terms of this Policy. If you do not agree to the terms contained in this Policy, then you are advised not to accept the terms of use and may forthwith leave and stop using the Platforms. The terms contained in this Policy shall be accepted without modification and you agree to be bound by the terms contained here in by initiating a request for purchase of Product(s) on the Platforms.

2. Terms Of Return & Refund

A. As a unique feature, Company has “No Question Asked” Return and Refund Policy subject to certain quality parameters and guidelines as set forth herein below. #The Return Period is specifically mentioned on Product’s description page. No request of return or refund shall be entertained beyond that period.

B. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, in such case you must refuse to accept delivery. We assure exchange or replacement for the products, or refund, as the case may be, upon such refused deliveries. Accepting delivery of such damaged or tampered shipments shall be entirely at your risk and Company shall not be responsible for the same.

C. If you are dissatisfied with the Product purchased from the Company or in the event where there are defects and deficiencies in the products, you may initiate a request for product exchange, replacement, or return, as the case may be, on the Platforms subject to return Policy.

D. If you are desirous of cancelling the ordered products and request for complete refund of the amount paid directly to the bank account/ credit card / debit card / wallet, used by you at the time of placing the order, the Company shall take the request to cancel such order. . In such case, the eligible amount of refund shall be transferred by the Company to you directly to your bank account/ credit card / debit card / wallet used at the time of placing the order.

E. You may initiate such requests for a return, exchanges, or replacement as per the following categories:

Any apparel, accessories, footwear, sunglasses, certain fashion etc.

Till 10days after delivery. As long as the product is unused, unwashed, with price tags intact and should not carry stains, sweat, detergent along with undamaged packaging. Resolution : Exchange or Return will be initiated after verify the process.

Briefs and Panties, lingerie sets, socks and stockings, swim wear etc. Non-returnable due to hygiene reasons.

F. In case of damaged product, wrong product or quality issues with the products, you must register your complaint within 24 to 48 hours from the date of delivery. Any claim for damaged product/quality issue/wrong product reported after 48 hours from the date of delivery will not be entertained by the Company.

G. If you seek refund against cancellation of your order, Company shall initiate refunds within 3-5 (Three to Five) business days from the date on which it receives the shipment at its warehouse.

H. All return, replacements and refund shall be subject to successful completion of quality check at Company’s warehouse in compliance of terms and conditions of this Policy.

I. The refund will reflect either in your bank account which was originally used for purchase of the products. All refunds in your bank account shall be subject to applicable charges as your bank may deduct as per policy. In such cases, if you find any deduction from the amount of refund which is not communicated to you, please check with your bank.

J. Replacement or exchange is subject to availability of the product (size, color, etc.) and is limited to one request only.

K. Return, exchange, or refund for purchased Products shall not be entertained by Company if:

• The Product has been used for reasons apart from checking fit and comfort.
• The Product has been washed.
• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded.
• The serial number / bar code of the Product, as applicable, does not match Company’s records.
• The accessories delivered with the Product are not returned along with the Product, in an undamaged condition.
• There are any dents, tears or any other damage to the Products or any part thereof.
• The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect.
• Company is satisfied that the Product has been rendered defective or unusable.

L. The Company may conduct quality check of the delivered Products at your location and if satisfied with the claim raised, accept the return of the Products. It is further clarified that the Company shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on its quality checks parameters.

M. Refund in your bank account, shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery.

N. The Company will keep you updated about the status of your complaint on you registered mobile number or email address, as the case may be. The Company disclaims all liabilities on account of yourfailure to check any update about the status of your complaint(s).

O. Refunds shall be processed by the Company through its normal banking channels only and no request for payment of cash shall be entertained. All refund shall be initiated in Indian Rupees Only.

P. The Company shall not be responsible for the products returned by mistake. In circumstances where aproduct not belonging to the Company is returned by mistake, the Company shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against the Company in this regard.

3. Discretion Of The Company

Any dispute or difference arise on account of any matter under this Policy or in relation to interpretation of the provisions of this Policy shall be governed by the provisions of Indian laws and Barrackpore court shall have the exclusive jurisdiction to entertain the same.

Disclaimer

The original English version of this Policy, may be translated into other languages. The translated version is a courtesy and office translation only and no rights can be derived from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these Terms & Conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.